Refund policy

Refund & Return Policy

At Satorae, your satisfaction is our priority. We want every experience with our products to feel as caring as the products themselves. Please read our policy below carefully.

📦 Returns

If you are unhappy with your order, simply contact us at santoraeinfo@gmail.com and we will make it right.

💸 Refunds

We offer refunds in the following situations:

• Damaged or defective item — If your product arrives broken or defective, please send us a clear photo or video of the damage within 30 days of delivery. 

• Wrong item received — If you received a different product than ordered, contact us within 30 days and we will resolve it immediately.

• Item not delivered — If your order is lost in transit or shows no tracking updates beyond the estimated delivery window, you are eligible for a full refund.

• Change of mind — We process refund requests for change of mind on a case-by-case basis within 30 days of delivery, provided the item has not been used.

⏱ Timeframe

All refund requests must be submitted within 30 days of the delivery date. Requests made after this period may not be eligible for a refund.

🔄 Replacements

In many cases, we will offer a free replacement instead of a refund — whichever you prefer. If your item was damaged, defective, or missing, we will reship at no cost to you.

📩 How to Request a Refund

To start a refund or replacement request, please contact us at santoraeinfo@gmail.com with the following:

1. Your order number
2. A description of the issue
3. A photo or video of the item (if damaged or defective)

We aim to respond to all requests within 1–2 business days.

We are a small brand that truly cares. If something isn't right with your order, please reach out — we will always do our best to find a fair solution for you. 💗